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Privacy Policy

Last Updated: 4/4/2025

This Privacy Policy (“Policy”) governs the collection, use, and disclosure of personal information by Revive Physical Therapy (“we,” “us,” or “our”) through our website (the “Site”) and related services (collectively, the “Service”). By accessing or using the Service, you agree to the terms and conditions of this Policy. If you do not agree, please do not use the Service.

1. DEFINITIONS

(a) “Personal Information” means any information that identifies or can be used to identify an individual, including but not limited to names, email addresses, telephone numbers, and any other information provided voluntarily in connection with inquiries or appointment requests.

(b) “Usage Data” means information collected automatically when using the Service, which may include details such as your device’s Internet Protocol (IP) address, browser type and version, the pages of the Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data. When you access the Service via a mobile device, Usage Data may also include additional information such as your mobile device type, unique mobile device ID, mobile operating system, and the type of mobile Internet browser you use.

(c) “Cookies” are small data files placed on your device by the Service for various purposes, including tracking usage, storing preferences, and enhancing user experience.

(d) “Third-Party Services” refer to external service providers whose tools and platforms are utilized to support the functions of the Service. These include, but are not limited to, Google Analytics, WebPT, Hushmail, and email marketing service providers, which assist with website analytics, appointment scheduling, inquiry management, secure email communication, and marketing communications.

(e) “Protected Health Information (PHI)” means any individually identifiable health information that is created, received, maintained, or transmitted by our Service, in compliance with the Health Insurance Portability and Accountability Act (HIPAA).

2. COLLECTION OF INFORMATION

(a) Personal Information: We collect Personal Information when you voluntarily submit data through forms on the Service. This may include:

  • Name
  • Email address
  • Telephone number
  • Address, State, Province, ZIP/Postal code, City
  • Usage Data
  • Generalized messages or inquiries regarding appointments

(b) Usage Data: Usage Data is collected automatically when you use the Service. This may include:

  • Your device’s IP address, browser type, and browser version.
  • The pages of our Service that you visit, the time and date of your visit, and the time spent on those pages.
  • Unique device identifiers and other diagnostic data.
  • When accessing the Service via a mobile device, additional data such as your mobile device type, unique mobile device ID, mobile operating system, and the type of mobile Internet browser you use.

(c) Cookies: In addition to the above, the Service employs Cookies to collect data regarding your preferences and usage of the Service.

3. USE OF INFORMATION

(a) Appointment Inquiries and Scheduling: Your Personal Information is used for processing appointment requests and inquiries via WebPT.

(b) Analytics: We use Google Analytics to analyze traffic to the Service, thereby enhancing functionality and user experience.

(c) Secure Communication: Hushmail is utilized to facilitate secure email communications, ensuring that any correspondence conducted through this service remains protected.

(d) Email Marketing:

  • Marketing Communications: We may use your Personal Information to contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you.
  • Opt-Out: You may opt-out of receiving any or all of these communications by following the unsubscribe link or instructions provided in any email we send, or by contacting us directly.
  • Service Providers: We may use email marketing service providers to manage and send emails to you. These providers are contractually obligated to maintain the confidentiality and security of your Personal Information and to use it only for the purposes specified by us.

(e) General Site Operation: Cookies and similar tracking technologies are used to improve the performance and usability of the Service.

4. DISCLOSURE OF INFORMATION

(a) Consent-Based Disclosure: We shall not disclose your Personal Information to any external parties unless explicit consent is provided by you.

(b) Third-Party Service Providers: Your Personal Information may be disclosed to Third-Party Services (e.g., Google Analytics, WebPT, Hushmail, and email marketing service providers) solely for purposes consistent with this Policy. These providers are contractually obligated to maintain confidentiality and use your Personal Information only for the purposes specified by us.

(c) No Additional Disclosures: There are no additional state-specific disclosure practices or disclosures beyond those set forth in this Policy.

5. SECURITY OF INFORMATION AND HIPAA COMPLIANCE

(a) General Security Measures: We implement standard security measures, including HTTPS encryption, to protect the integrity and confidentiality of your Personal Information and Usage Data during transmission and storage. These measures are designed to safeguard against unauthorized access, alteration, disclosure, or destruction of your information.

(b) HIPAA Compliance: Where applicable, we are committed to complying with the Health Insurance Portability and Accountability Act (HIPAA) in protecting any PHI collected via our Service. Our policies and procedures are designed to meet HIPAA’s security standards, including administrative, physical, and technical safeguards.

(c) Limitations: Notwithstanding our best efforts and security measures, no data transmission over the Internet or method of electronic storage is completely secure. Accordingly, we cannot guarantee absolute security.

6. COOKIES AND TRACKING TECHNOLOGIES

(a) The Service utilizes Cookies to enhance user experience and monitor website performance. The types of Cookies used include:

  • Session Cookies: Temporary Cookies that remain on your device until you close your browser. These Cookies help manage your session and facilitate navigation through the Service.
  • Persistent Cookies: Cookies that remain on your device for a set period or until you manually delete them. These are used to remember your preferences and provide a more personalized experience on return visits.
  • Analytical Cookies: Cookies used by Google Analytics to gather data on Service usage, such as page views, time spent on pages, and referral sources. This data is aggregated and anonymized for analysis purposes.

(b) By accessing the Service, you consent to our use of Cookies. You may choose to disable Cookies via your browser settings; however, doing so may impair the functionality of certain aspects of the Service.

7. RETENTION AND TRANSFER OF YOUR PERSONAL DATA

(a) Retention:

  • Personal Data: We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.
  • Usage Data: We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when it is used to strengthen the security or to improve the functionality of our Service, or when we are legally obligated to retain this data for longer time periods.

(b) Transfer:
Your information, including Personal Data, is processed at our operating offices and in any other locations where the parties involved in the processing are situated. This means that your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. Your consent to this Privacy Policy, followed by your submission of such information, represents your agreement to that transfer. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and that no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place, including the security of your data and other personal information.

8. USER RIGHTS

(a) Access and Correction: You have the right to access and request corrections to your Personal Information held by us.

(b) Withdrawal of Consent: You may withdraw your consent for the processing of your Personal Information at any time, subject to legal or contractual limitations.

(c) Request Procedures: All requests concerning access to, or correction of, your Personal Information should be directed to the contact information provided in Section 10.

9. NO OTHER STATE-SPECIFIC PRACTICES

There are no additional state-specific privacy disclosures or practices applicable to your Personal Information beyond those set forth in this Policy.

10. CONTACT INFORMATION

For any questions, concerns, or requests regarding this Privacy Policy or your Personal Information, including issues related to HIPAA compliance, please contact @:

Email: [email protected]

11. AMENDMENTS TO THIS POLICY

We reserve the right to amend this Policy at any time. Changes to this Policy will be posted on the Service with an updated effective date. Continued use of the Service after any such changes constitutes your acceptance of the revised Policy.

12. GOVERNING LAW

This Policy shall be governed by and construed in accordance with the applicable laws governing our operations, without regard to its conflict of law provisions.

By using our Service, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.